Return Policy

Return & Refund Policy

Last Updated: 6/10/2025

1. Overview

At sunaar, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within the time frame mentioned below, subject to the conditions in this policy.

2. Return Window & Eligibility

  • You have 1 calendar days from the date of delivery to request a return.

  • Items must be unused, in their original packaging, with all tags and accessories included.

  • Damaged, defective, or incorrect items must be reported within 1 day of delivery.

  • Some items may be non-returnable (e.g., custom-made, personalized, or hygiene-sensitive items). These will be clearly marked as “No Returns”.

✅ Gold-Plated Items Policy

  • Gold-plated items are returnable only if damaged during shipment.

  • Damage must be reported within 1 day of delivery.

  • After 3 days, gold-plated items cannot be returned for any reason.

3. Return & Refund Process

How to Request a Return

Please contact us at:
📧 sunaar.com.pk@gmail.com
📞 +92 347 5690258

Include your:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

Our team will respond within 48 business hours with instructions.

Return Shipping

  • If the return is due to our mistake (damaged, defective, or incorrect item), Sunaar will cover or reimburse the return shipping.

  • For change of mind or customer preference, the customer is responsible for return shipping costs.

  • Original shipping fees (if any) are non-refundable unless the return is due to our error.

Inspection & Approval

After receiving your returned item, we will inspect it. Items that do not meet our return conditions may be refused or partially refunded.

Refund Timing & Method

  • Refunds are processed within 7 business days after approval.

  • Refunds will be issued to the original payment method.

  • Your bank or payment provider may take additional time to reflect the refund.

4. Exchanges & Replacements

To exchange an item (e.g., for a different color or size), follow the standard return process and place a new order. Defective or damaged items may be replaced depending on stock availability.

5. Non-Returnable / Final Sale Items

  • Custom or personalized products

  • Items marked as “Non-Returnable” or “Final Sale”

  • Products with broken seals or missing parts

6. Restocking Fees

We normally do not charge restocking fees. However, a small deduction may apply if the return is missing packaging, parts, or shows signs of wear.

7. International Returns

Customers returning items from outside Pakistan are responsible for all customs duties, taxes, and return shipping unless the return is due to our error.
Refunds will not include any non-refundable import fees paid initially.

8. Seasonal & Promotional Returns

During holidays or special promotions, we may extend the return window (e.g., 45–60 days). Any extended policy will be mentioned on the relevant promotion or product page.

9. Contact Information

For any return or refund queries:

Sunaar Customer Support
📧 sunaar.com.pk@gmail.com
📞 +92 347 5690258
📍 Chakwal, Punjab, Pakistan

10. Policy Updates

We may update this policy at any time. Changes will appear on this page with an updated “Last Updated” date. In case of conflict with local consumer laws, those laws will apply.